Step 1: Redeem in the Reward Vault
• Navigate to the Reward Vault and select the firm and amount for redemption.
• Confirm your redemption details.
Step 2: KYC & Onboarding with RISE
• Under Account Settings > KYC, check your onboarding status with RISE.
• When you submit a cashback redemption, you’ll receive an invitation to join our RISE team.
• You must complete KYC verification with RISE to receive payments.
• If you fail RISE KYC, you will not be eligible for redemptions—no exceptions.
• If you’re already a RISE user, ensure your email matches your PFJ account.
Step 3: Payout Processing
• Once your KYC is approved, your cashback will be transferred to your RISE wallet.
• At this time, no other payment options are available.
If you need assistance, raise a ticket via our live chat ticketing system. 🚀